Based in Aldershot, Hampshire, Edison Telecom has been an established presence in the healthcare sector since 1984, supplying and installing both wired and wireless Nurse Call, Staff Safety and Paging systems for clients including NHS Trusts, Care Homes and Secure environments, as well as Building and Electrical Contractors, throughout the UK. We caught-up with father and son team, Bob and Mark Johnson at Edison Telecom to hear about their partnership with Intercall.
Bob started by telling us about the Edison’s successful 20-year partnership with Intercall saying, “Edison initially chose to work with Intercall as they are one of the most respected on the market. They have a great brand with a great name for (product) functionality and reliability. Twenty years on and we still have a very close working relationship with Intercall. We really value the quality and reliability of the products, while the backup and support provided from the Intercall team is invaluable”.
Installers of Nurse Call systems from the 600/700, One and Touch Series, Edison are also the authorised Guardian distributor for the South of England.
Describing some of the more challenging projects, where the Edison and Intercall teams worked together to find workable solutions, Mark told us about the Royal Surrey County Hospital in Guildford, who commissioned the supply and installation of the then new Intercall Touch Nurse Call System for two entire levels of the hospital. It was Edison’s first large Touch installation and as such, Intercall were asked to be involved, helping with the configuration setup to suit the hospitals bespoke requirements, illustrating the invaluable back up and support that Bob previously cited.
Talking about staff safety systems, Bob told us, “Intercall are internationally renowned in both the Nurse Call and the Staff Attack/Safety industry. The Guardian product, particularly, has paved the way for some of the industry standard regulations in mental health and custodial environments”. He went on to tell us that, “On a project level, Intercall are only too happy to collaborate to ensure that the client is equipped with the particular solution they require. We experienced this at a recent installation in a mental health unit in Kent, where the client requested bespoke descriptions for the displays. The Intercall service team were able to help with this with minimal fuss”.
As the partnership between Edison and Intercall goes from strength to strength, Mark highlighted the quality of the training provided by Intercall saying, “the training our office and technical staff received was extremely beneficial for them to gain further knowledge of the systems”. He went on to say, “we’d like to continue keeping staff updated by arranging further training in the future”. Watch this space, we’re happy to oblige!
To find out more about Intercall nurse call and staff personal alarm systems, give us a call on +441403 713240 or drop us an email on sales@intercall.co.uk
